RakkoRefund Policy
The service is operated by ARTEX (artexai.fun): [ARTEX LEGAL NAME], address: [ADDRESS], registration number: [REG NO].
1. How Rakko is paid for
Credit packs and the Pro subscription are paid in Telegram Stars. Refunds are made in the same Stars to your Telegram account.
2. When we refund
- Credit pack — if you have not spent credits from it, within 14 days of purchase.
- Pro subscription — if its credits were not used, within 14 days of the charge.
- Technical failure — if a task failed because of a service error, its credits are not charged; if they were, contact us.
3. How to ask
Use /paysupport in the bot with the purchase date and the reason. We answer within 3 business days. On refund, credits spent from that purchase are deducted.
4. Cancelling the subscription
Turn off auto-renewal in the Mini App profile; the paid period runs to its end.